Terms & Conditions

1.Acceptance of terms

These Terms & Conditions ("Terms") form a binding agreement between you and MAK Services ("FoodX", "we", "us") governing your use of the FoodX apps and website (together, the "Service"). By creating an account or placing an order, you agree to these Terms. If you don't agree, please don't use the Service.

2.The service

FoodX is a platform that connects customers with independent restaurant partners and delivery partners. FoodX facilitates ordering and delivery but does not itself prepare, cook, or own the food listed on the platform — each dish is prepared by the restaurant partner that lists it.

3.Accounts & eligibility

• You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and place orders.
• You must provide accurate, current information when registering, and keep it up to date.
• You're responsible for all activity under your account and for keeping your login access secure.
• One account per phone number; we may suspend accounts used for fraud, abuse, or in violation of these Terms.

4.Orders & pricing

• Menu prices, availability, and descriptions are set by each restaurant partner and may change without notice.
• Placing an order is an offer to purchase, which the restaurant partner may accept or decline (for example, if an item just sold out).
• Delivery fees, packaging charges, taxes, and any applicable coupon discounts are shown at checkout before you confirm payment.
• We make reasonable efforts to ensure menu and pricing accuracy but don't guarantee it — the restaurant partner is responsible for the accuracy of their own listings.

5.Payments

You can pay via UPI, card, net banking (processed securely through our payment partner, Razorpay), or cash on delivery where available. By placing an order, you authorise the corresponding charge. We don't store your full card or UPI credentials on our servers.

6.Cancellation & refunds

• Orders can typically be cancelled free of charge only before the restaurant begins preparing them; once preparation starts, cancellation may not be possible or may be subject to a partial charge.
• If a restaurant is unable to fulfil your order, you'll receive a full refund to your original payment method.
• Refunds for quality issues (wrong item, missing item, damaged packaging) are evaluated case by case — contact support within a reasonable time of delivery with details and, where possible, photos.
• Approved refunds for online payments are issued to the original payment method and may take 5–7 business days to reflect, depending on your bank.

7.Delivery

Delivery times shown in the app are estimates, not guarantees — actual times can vary with traffic, weather, and order volume. You're responsible for providing an accurate delivery address and being reasonably reachable at the number on your account. If a delivery partner can't reach you after reasonable attempts, the order may be cancelled without a full refund.

8.Acceptable use

When using FoodX, you agree not to:

• Provide false information, or impersonate another person.
• Use the Service for any unlawful purpose, or in a way that could harm FoodX, restaurant partners, delivery partners, or other users.
• Interfere with the normal operation of the app, attempt to access accounts or data that aren't yours, or reverse-engineer the app.
• Post abusive, harassing, or fraudulent reviews or ratings.
• Abuse coupons, referral rewards, or promotional offers outside their intended terms.

9.Restaurant & delivery partners

Restaurant and delivery partners operate as independent businesses or contractors, not as employees or agents of FoodX. Restaurant partners are solely responsible for food safety, hygiene, quality, and accurate menu listings. Partners must comply with all applicable licensing, food-safety, and local regulations relevant to their operations.

10.Intellectual property

The FoodX name, logo, app design, and underlying software are owned by MAK Services and protected by applicable intellectual property laws. You may not copy, modify, or redistribute any part of the Service without our written permission.

11.Disclaimers

FoodX is not responsible for the quality, safety, or legality of food prepared by restaurant partners, though we take reports of serious issues seriously and will investigate and take appropriate action against partners, including removal from the platform.

12.Limitation of liability

To the maximum extent permitted by law, MAK Services and its officers, employees, and affiliates will not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid for the order giving rise to the claim.

13.Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or misuse the Service, with or without notice depending on severity.

14.Governing law & disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts located in India, and we encourage you to first contact our support team to resolve issues informally.

15.Changes to these terms

We may update these Terms from time to time. Material changes will be notified in the app or by other reasonable means before taking effect. Continued use of FoodX after an update constitutes acceptance of the revised Terms.

16.Contact us

Questions about these Terms can be sent to:

MAK Services
Email: makservices26@gmail.com
Website: makservices.in/foodx