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Privacy Policy

Effective date: 17 September 2026 · Last updated: 17 September 2026

1.Introduction

MAK Services ("FoodX", "we", "us", "our") operates the FoodX mobile applications for customers, restaurant partners, and delivery partners (together, the "Service"). This Privacy Policy explains what information we collect, why we collect it, how it's used, and the choices you have.

By creating an account or using FoodX, you agree to the collection and use of information as described in this policy. If you don't agree, please don't use the Service.

2.Information we collect

We collect information you give us directly, information generated by using the Service, and information from third parties who help us operate it.

CategoryExamples
Account detailsName, phone number, email address, delivery addresses
Order informationItems ordered, order value, order history, ratings and reviews you leave
LocationPrecise or approximate location, used to show nearby restaurants and track deliveries
Payment informationPayment method and transaction status — card and UPI details are handled directly by our payment processor and are not stored on our servers
Device & usage dataDevice model, operating system, app version, crash logs, general usage patterns
CommunicationsMessages you send to customer support, and notifications we send you

Restaurant and delivery partners additionally provide business details, government identification for verification, and bank/UPI details for payouts.

3.How we use it

  • To create and manage your account, and verify your identity via one-time password.
  • To process and fulfil your orders, including sharing necessary details with the restaurant and delivery partner assigned to your order.
  • To show you relevant restaurants, dishes, and delivery estimates based on your location.
  • To process payments and refunds through our payment partner.
  • To send order updates, receipts, and service notifications.
  • To respond to support requests and resolve disputes.
  • To detect, investigate, and prevent fraud, abuse, and security incidents.
  • To improve the Service through aggregated, anonymised analysis of how it's used.
  • With your consent, to send promotional offers — you can opt out at any time.

4.When we share it

We share information only as needed to run the Service:

  • Restaurant partners receive your order details, delivery address, and contact number to prepare and hand off your order.
  • Delivery partners receive your delivery address, contact number, and order details needed to complete delivery.
  • Payment processors (currently Razorpay) receive what's needed to process your payment securely.
  • Service providers who host our infrastructure and send SMS messages on our behalf, bound by confidentiality obligations.
  • Legal authorities, if required by law, court order, or to protect the rights, safety, or property of FoodX, our users, or the public.
We do not sell your personal information to third parties, and we do not share it with advertisers for their own marketing purposes.

5.Third-party services

FoodX relies on the following third-party services, each governed by its own privacy policy:

  • Google Firebase — authentication, database, file storage, crash reporting, and push notifications.
  • Razorpay — online payment processing.
  • Fast2SMS — delivery of one-time passwords via SMS.
  • Google Maps — maps, location search, and delivery-route display.

6.Data security

We use industry-standard safeguards — encrypted connections, access controls, and secure cloud infrastructure — to protect your information. No method of transmission or storage is 100% secure, so while we work hard to protect your data, we can't guarantee absolute security.

7.Retention & deletion

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

You can request permanent deletion of your account and associated personal data at any time from the app's Profile screen, or by emailing us at privacy@makservices.in. We'll delete your data within 30 days, except where we're required to retain certain records (such as transaction records) for legal or accounting purposes.

8.Your rights & choices

  • Access & correction — review and update your profile information directly in the app.
  • Deletion — request deletion of your account and data as described above.
  • Location permission — control location access at any time through your device settings; note that some features won't work without it.
  • Notifications — manage push notification preferences in your device settings.
  • Marketing communications — opt out of promotional messages using the unsubscribe option provided, without affecting order-related notifications.

9.Children's privacy

FoodX is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10.Location data

We use your location to show nearby restaurants, calculate delivery fees and times, and let delivery partners find you. Customers can use the app with approximate location or by entering an address manually; delivery and restaurant partners require precise location while active, so that orders can be routed correctly.

11.Changes to this policy

We may update this policy from time to time. If we make material changes, we'll notify you in the app or by other reasonable means before the change takes effect. Continuing to use FoodX after an update means you accept the revised policy.

12.Contact us

Questions about this Privacy Policy or your data can be sent to:

MAK Services
Email: makservices226@gmail.com
Website: makservices.in/foodx