Your privacy matters to us. NestX uses information
necessary to provide account, booking, location-based,
notification and service-related functionality.
We aim to collect only information relevant to operating
and improving the platform.
2. Account and Profile Information
NestX may use your mobile number, name, profile
information and other account details to create and
maintain your account, authenticate access and provide
the features available to your user or provider role.
Service providers may additionally provide information
about their services, experience, skills, categories,
documents or profile images where required for the
provider experience.
NestX may request access to device location to support
location-based features such as identifying a service
location, improving service matching, supporting
bookings and helping providers reach customers.
Location access is permission-based. You can manage
location permissions through your device settings.
Certain NestX features may not work correctly when the
required location permission is unavailable.
NestX will use location information for legitimate
platform and service-related purposes and will not
treat location access as permission to collect unrelated
information.
4. Device and Technical Information
NestX may process technical information needed to
operate the application, maintain security, troubleshoot
problems and improve reliability.
This may include device and application information,
operating system information, network-related
information, identifiers needed for notifications,
error information and similar technical data.
NestX uses push notifications to provide important
account, booking and service updates.
Depending on your role, notifications may include
new service requests, booking acceptance or rejection,
work completion, payment updates, subscription reminders
and other relevant platform messages.
On supported Android versions, NestX may request
notification permission. You can manage notification
permissions through your device settings.
6. How We Use Information
NestX may use collected information for purposes
including:
- Creating and managing accounts.
- Processing service requests and bookings.
- Connecting customers with service providers.
- Providing location-based service functionality.
- Sending booking and service notifications.
- Processing and confirming payments where applicable.
- Supporting customer and provider requests.
- Maintaining security and preventing misuse.
- Improving the performance and reliability of NestX.
- Complying with applicable legal obligations.
NestX may share information when necessary to provide
a requested service or operate platform functionality.
For example, relevant booking information may be made
available to a service provider when a customer submits
a service request.
Information may also be processed by trusted service
providers that support infrastructure, notifications,
authentication, storage, analytics, payments or other
technical operations required by NestX.
NestX does not intend to sell personal information
merely for unrelated third-party marketing purposes.
8. Data Storage and Security
NestX uses technical and organizational measures
designed to protect information against unauthorized
access, misuse, alteration or loss.
Data may be stored using cloud infrastructure and
third-party services used to operate NestX. No method
of electronic transmission or storage can be guaranteed
to be completely secure.
9. Payments and Payment Information
Where payment functionality is available, transactions
may be processed through third-party payment providers.
NestX may receive transaction-related information such
as payment status, amount, booking reference or other
information necessary to confirm a transaction.
Sensitive payment credentials may be handled directly
by the relevant payment provider according to its own
privacy policy and terms.
NestX may retain information for as long as reasonably
necessary to provide services, maintain account and
transaction records, resolve disputes, maintain security,
comply with legal requirements or meet legitimate
operational needs.
Retention periods may vary depending on the type of
information and the purpose for which it is processed.
11. Your Choices and Permissions
You can manage certain permissions through your device
settings, including location and notification permissions.
You may also contact NestX regarding questions about
your personal information or account.
Some information may be necessary for NestX to provide
core account, booking or service functionality. If you
decline a required permission or request deletion of
necessary information, some features may no longer be
available.
NestX is intended for users who are legally permitted
to use the services under applicable law. We do not
knowingly seek to collect personal information from
children where such collection is prohibited.
If you believe that a child has provided personal
information to NestX in circumstances where it should
not have been collected, please contact us.
13. Provider Subscription Plans
NestX may offer subscription plans to eligible service
providers. A subscription may be required for providers
to access certain NestX provider features or continue
receiving eligible service opportunities, depending on
the plan and platform rules applicable at the time.
Available Subscription Plans
- 1 Month Plan – access for the selected one-month subscription period.
- 3 Month Plan – access for the selected three-month subscription period.
- 6 Month Plan – access for the selected six-month subscription period.
- 12 Month Plan – access for the selected twelve-month subscription period.
Subscription Activation
A subscription becomes active after successful payment
confirmation and activation by NestX or its authorized
payment provider. The applicable start date and expiry
date may be displayed in the provider account.
Subscription Expiry
Subscription access continues only for the applicable
subscription period. When the subscription expires,
certain provider features or access to new job
opportunities may be restricted until an eligible
subscription is renewed or activated.
Payments and Charges
Subscription prices and applicable taxes or charges,
where applicable, will be displayed before payment.
Payments may be processed through third-party payment
providers. NestX may receive payment status and
transaction reference information required to confirm
the subscription.
Cancellation and Refunds
Subscription cancellation and refund eligibility will
depend on the applicable NestX subscription and refund
rules displayed at the time of purchase. Unless
specifically stated otherwise, cancellation does not
automatically create a right to a refund for an already
used subscription period.
Renewal
Unless an automatic renewal option is expressly offered
and enabled by the provider, subscriptions will not be
treated as automatically renewed. Providers may purchase
another eligible plan after expiry or where renewal is
made available by NestX.
Subscription Changes
NestX may introduce new plans, change plan features,
modify prices or discontinue a subscription option.
Changes will apply prospectively and will not affect
an already active subscription period except where
required by law or necessary for security or platform
operation.
14. Changes to This Privacy Policy
NestX may update this Privacy Policy from time to time
to reflect changes in the application, services,
technology, legal requirements or data practices.
The updated version will be published on this page with
a revised date. We encourage users to review this page
periodically.
You may request deletion of your NestX account and associated
personal information at any time through the account deletion
option provided by NestX or by contacting the NestX support team.
How to request account deletion
To request deletion of your NestX account, submit an account
deletion request using the account deletion facility provided
by NestX or contact us using the official support email address.
After receiving the request, NestX may verify the account
information before processing the deletion request to help
protect the account from unauthorized deletion.
What happens after deletion
- Your NestX account may be deactivated or deleted.
- Your profile and account-related information will be removed or anonymized where applicable.
- Information required for completed transactions, legal compliance, fraud prevention, dispute resolution or other legitimate purposes may be retained for the period required or permitted by applicable law.
- Information that is no longer required will be deleted or anonymized in accordance with our applicable retention practices.
Important
Account deletion may affect your ability to access previous
bookings, service history, provider information, rewards or
other NestX features associated with the deleted account.
If you have an active booking, pending payment, unresolved
dispute or other outstanding transaction, NestX may need to
retain certain information until the relevant matter is resolved.
For account deletion assistance, please contact:
Email:
makservices26@gmail.com,
info@makservices.in