1. Acceptance of terms
These Terms & Conditions (“Terms”) govern your use of the NutriBox app, the NutriBox Shop app and this website, provided by NutriBox, a product of MAK Services. By creating an account or placing a subscription, you agree to these Terms and our Privacy Policy.
2. Your account
- You must be 18 years or older and provide a valid Indian mobile number.
- You log in with a one-time password (OTP). Keep your phone secure. You are responsible for activity on your account.
- Provide a correct name, delivery address and map location. Wrong details may lead to failed deliveries.
3. Our service and delivery area
- NutriBox delivers fruit, salad and related boxes through approved local partner shops.
- Your order is assigned to the nearest partner shop covering your location. If no shop covers your area, we may be unable to accept your subscription.
- Box contents are seasonal and may vary by availability. Pictures in the app are for illustration.
- Deliveries are made on the delivery days and time slot of your plan. Times are estimates and may vary due to traffic, weather or other reasons beyond our control.
4. Subscriptions and extras
- Plans: weekly or monthly. The number of deliveries depends on the box’s delivery days (for example, 6 days a week gives 6 deliveries weekly or 24 monthly).
- Start date: orders placed before the daily cut-off time can start the next delivery day. Otherwise they start from the following day.
- End date: calculated from your start date and number of deliveries, and extended automatically for skips, pauses and missed deliveries.
- Extras (juices, milk shakes, sprouts and similar) are charged per delivery and delivered with every box of the plan.
- Diabetic-friendly boxes show only extras marked sugar-free. These boxes are prepared with low-sugar fruit choices but are not medical advice. Please consult your doctor about your diet.
5. Prices and payment
- Prices, delivery charges and totals are shown in the app before you pay, and are inclusive of applicable taxes unless stated otherwise.
- Online / UPI: processed securely by Razorpay. Your plan becomes active once the payment is confirmed.
- Cash: pay the amount to the NutriBox team and enter the 6-digit code they give you to activate the plan.
- Unpaid requests are cancelled automatically: online after 24 hours and cash after 72 hours.
- We may change prices for new subscriptions. Prices of an already paid plan do not change.
6. Skip, pause and changes
| Action | How it works |
|---|
| Skip a delivery | Allowed before the daily cut-off time (shown in the app), up to 10 skips per plan. The skipped delivery is added to the end of your plan. |
| Pause | Pause for a date range up to the maximum days shown in the app. Deliveries resume automatically, and the end date moves forward. |
| Address change | Updates your profile for new plans. To move an active plan to a new address, contact support. |
After the cut-off time your box is already being prepared, so changes for the next day are not possible.
7. Missed and failed deliveries
- Missed by us or the shop: if a box is not delivered because of the shop (for example stock or delivery issues), one extra delivery is added to the end of your plan automatically.
- Customer not available: if the delivery person reaches your address but cannot hand over the box (door locked, no response to calls), the delivery is counted and no extra day is added.
- Please report any quality issue with a delivered box to support on the same day, with a photo if possible.
8. Cancellation and refunds
- Unpaid requests can be cancelled anytime from My Plans.
- Paid plans cannot be cancelled in the app. To stop a paid plan, contact support at support@makservices.in. Refunds for remaining undelivered deliveries are reviewed case by case and, where approved, are made to the original payment method (online/UPI) or in cash, usually within 5 to 7 working days.
- If a payment was received after your request expired, our team will contact you to either restart your plan or refund the amount.
- Skips and pauses are the recommended way to handle short breaks, because they do not cause any loss.
9. Live tracking and notifications
- When your box is “Out for delivery”, you can see the delivery location on a map. Location accuracy depends on the delivery person’s phone and network.
- We send service notifications about payments, deliveries and plan changes. You can turn notifications off in your phone settings.
10. Partner shops
- Shops must register with correct details and are activated only after NutriBox approval. We may suspend a shop that violates these Terms or receives repeated complaints.
- Shops must pack orders hygienically, deliver on time, update order status honestly and use customer details only to deliver NutriBox orders.
- When a shop marks an order “Out for delivery”, the Shop app shares its live location with those customers until the deliveries are completed.
11. Acceptable use
You agree not to misuse the apps, including attempting to access other users’ data, interfering with payments or security, placing fake orders, or abusing delivery staff. We may suspend or close accounts involved in such activity.
12. Limitation of liability
To the extent permitted by law, NutriBox is not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control. Our total liability for any claim relating to a subscription is limited to the amount you paid for that subscription. Please check for any food allergies before consuming the contents of a box.
13. Governing law
These Terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts at the place of our registered office.
14. Changes to these terms
We may update these Terms from time to time. The latest version is always available on this page. Continued use of the apps after changes means you accept the updated Terms.
NutriBox (MAK Services)
India
Email: support@makservices.in
Website: makservices.in/nutribox