FarmX Privacy Policy | MAK Services

1. Who we are

FarmX is a mobile app that connects farmers who sell produce with buyers (traders, shops, hotels and others). FarmX is run by MAK Services, owned by Ashok Kumar, Lecturers Colony, Magunta Layout, Nellore, Andhra Pradesh, India (“FarmX”, “we”, “us”).

This policy explains what information the FarmX app and its admin team collect, why, who can see it, how long we keep it and how you can delete it.

2. Information we collect

What	Details	Why
Mobile number	Used to log in with a one-time password (OTP) sent by SMS.	Account and login
Profile	Name; farm name or business name and type; village, mandal, district, state, PIN code and address; crops or categories you grow or buy; GST number (optional, buyers); profile photo (optional).	Show who you are to the other side of a deal
Location	The exact map location you pick for your farm, business or produce pickup point. If you tap “use my location”, we read your phone’s location at that moment only. We do not track location in the background.	Pickup place, directions, distance to produce
Photos	Produce photos, profile photo and KYC document photos you upload. Camera is used only when you choose to take a photo.	Show produce, identify users
KYC documents (optional, unless required by FarmX)	Document type and number (Aadhaar: only the last 4 digits are stored) and photos of documents such as Aadhaar, PAN, voter ID, land record, GST or shop licence.	Verify users, Verified badge, prevent fraud
Marketplace activity	Produce you post, offers and bids, deals, ratings and reviews, complaints and support messages.	Run the marketplace, resolve disputes
Payments	FarmX fee records, payment amount, status and payment ID from Razorpay. Card, UPI and bank details are entered on Razorpay’s secure screen and handled by Razorpay. We do not store them.	Collect the FarmX fee, accounting
Device and app data	Notification (push) token, crash reports and basic diagnostics, and an app-integrity token that confirms requests come from the genuine FarmX app.	Notifications, fixing crashes, security

We do not collect your contacts, SMS messages, call logs or other files. FarmX shows no ads.

3. How we use information

To create your account and log you in.
To show your produce to buyers, send offers to farmers and complete deals.
To send notifications about offers, deals, payments, complaints and FarmX announcements.
To verify users (KYC), keep the marketplace safe and stop fraud and misuse.
To calculate and collect the FarmX fee on completed deals.
To handle complaints and disputes between farmers and buyers.
To fix crashes and improve the app.

We do not sell your personal information.

4. Who can see your information

Other FarmX users can see your produce (photos, price, quantity, quality, dates), your name, village or district, the produce location on a map, your rating and your Verified badge.
Bids are shown publicly with the buyer’s name partly hidden (for example “R*** Traders”) and district only.
Phone numbers are hidden. When a farmer accepts an offer and a deal is created, the farmer and the buyer of that deal can see each other’s phone number and pickup or delivery details.
FarmX admin team can see account, KYC, deal, payment and complaint information to run and support the service.
Service providers that process data for us: Google Firebase (login, database, file storage, notifications, crash reports, app integrity), Google Maps (maps and address lookup), Fast2SMS (OTP SMS) and Razorpay (online payments).
Legal reasons: we may share information if required by law, court order or government authority, or to protect users from fraud or harm.

5. How long we keep information

Profile, photos and KYC documents are kept while your account is active and deleted when you delete your account.
Records of deals, offers, FarmX fees, payments, ratings and complaints are kept after account deletion for accounting, tax, dispute and legal reasons, and because they are also part of the other user’s history.
OTP codes are stored only as a secure hash and expire in 5 minutes.
Crash reports are kept for a limited time (about 90 days).

6. Delete your account

In the app (fastest)

Open FarmX and log in.
Go to Profile, scroll down and tap Delete account.
Confirm twice.

Finish or cancel ongoing deals and pay any FarmX dues first. The app will tell you if something is pending.

Without the app

Email makservices26@gmail.com with the subject “Delete my FarmX account”, your registered mobile number and your name. We may call that number to confirm, and we complete the request within 30 days.

What is deleted and what is kept

Deleted: profile details, address and map location, profile photo, KYC documents and photos, login and notification tokens. Active produce is closed and open offers are withdrawn.
Kept: records of past deals, offers, FarmX fees, payments, ratings and complaints (see section 5).

After deletion you can register again with the same number as a new account.

7. Your choices and rights

See and change your profile in Profile → Edit profile, and change or remove your profile photo.
KYC is optional unless FarmX makes it required to post produce or send offers.
Turn off notifications any time in your phone settings.
Ask us for a copy of your information, ask us to correct it, or delete your account by writing to makservices26@gmail.com.

8. Security

All data travels over encrypted connections (HTTPS). Access to data is limited by security rules, so users can read only what they need. Secret keys stay on our servers and are never sent to phones. No system is 100% secure, but we work hard to protect your information.

9. Children

FarmX is meant for people aged 18 and above. We do not knowingly collect information from children.

10. Changes and grievance contact

We may update this policy. The “Last updated” date will change, and important changes will be shown in the app.

Grievance officer: Ashok Kumar, MAK Services
Lecturers Colony, Magunta Layout, Nellore, Andhra Pradesh, India
Phone: +91 97055 54155 • Email: makservices26@gmail.com
We reply within 7 working days.