Terms & Conditions

FarmX app by MAK Services • Last updated: 8 October 2026

1. About these terms

These Terms and Conditions (“Terms”) are an agreement between you and MAK Services, owned by Ashok Kumar, Lecturers Colony, Magunta Layout, Nellore, Andhra Pradesh, India (“FarmX”, “we”, “us”), for using the FarmX mobile app and the FarmX pages on makservices.in.

By creating an account or using FarmX, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use FarmX.

2. What FarmX is

  • FarmX is an online platform where farmers list farm produce and buyers send offers to buy it.
  • FarmX is not the buyer or the seller. We do not own, store, inspect, transport or deliver produce, and we are not a party to the deal between a farmer and a buyer.
  • Price, quantity, quality, weighing, pickup or delivery and payment for produce are agreed and completed directly between the farmer and the buyer.
  • FarmX does not guarantee the quality or quantity of any produce, or that any user will complete a deal or pay.

3. Your account

  • You must be at least 18 years old and able to make a legal contract in India.
  • You log in with your own mobile number and OTP. Keep your phone and OTP private. You are responsible for activity on your account.
  • Give true and current details (name, place, business details, documents). You can update them in Profile → Edit profile.
  • Do not create accounts for others without their permission, or use someone else’s number or documents.

4. Farmers

  • List only produce you actually have and are allowed to sell, with real photos and correct price, quantity, quality and dates.
  • Reply to offers honestly. When you accept an offer, a deal is created and you should keep the produce ready as agreed.
  • Close or update your listing when the produce is no longer available.

5. Buyers

  • Send only genuine offers you intend to complete.
  • After a deal is created, come for pickup (or receive delivery) as agreed and pay the farmer the agreed amount directly.
  • Pay the FarmX fee for completed deals as explained below.

6. Offers and deals

  • An offer is valid until the time shown in the app, or until the farmer replies or you withdraw it.
  • When the farmer accepts an offer, both sides can see each other’s phone number and the pickup or delivery details.
  • Each side should mark the deal as completed in the app after the deal is done. If the farmer marks it completed and the buyer does not reply within the time shown in the app, the deal may be marked completed automatically.
  • A deal can be cancelled in the app with a reason before it is completed. Frequent cancellations or not showing up may lead to warnings or blocking.

7. FarmX fee (buyers)

  • Buyers pay a FarmX service fee only after a deal is completed. Nothing is charged before buying or for cancelled deals.
  • The fee is a percentage of the deal total, with a minimum and maximum per deal. The current rate is shown in the app in Profile → FarmX dues, and the expected fee is shown on the offer screen before you send an offer. Some first deals may be free.
  • Fees are added to your FarmX dues. You can pay online any time through our payment partner Razorpay (UPI, cards, net banking). If dues go above the limit or stay unpaid longer than the time shown in the app, sending new offers is paused until you pay.
  • Farmers pay no fee.
  • We may change the fee or make FarmX free for a period. Changes apply to deals completed after the change and are shown in the app. Taxes apply as per law.

8. Cancellation and refund policy

This applies to the FarmX fee paid online through Razorpay. Payments for produce between a farmer and a buyer are made directly between them, so FarmX does not collect, hold or refund them.

Cancellation

  • Deals can be cancelled in the app before they are completed. No FarmX fee is charged for cancelled deals.
  • Offers can be withdrawn any time before the farmer accepts. There is no charge for offers.

When you can get a refund

  • You were charged twice, or paid more than your FarmX dues.
  • A fee was added for a deal that did not actually happen (for example, the deal was marked completed by mistake).
  • Money was taken but the payment failed or your dues did not update. Such payments are usually auto-reversed by your bank or Razorpay.

Fees for genuine completed deals are not refundable. The FarmX team may waive a fee in suitable cases after reviewing a complaint.

How to request

  1. Within 7 days of the payment, open Profile → Complaints & help in the app, or email makservices26@gmail.com.
  2. Share your registered mobile number, payment date, amount and payment ID.
  3. We review within 7 working days. Approved refunds go back to the same payment method through Razorpay, usually within 5 to 7 working days after approval.

Delivery

FarmX is an online service and does not sell or ship goods. Pickup or delivery of produce is arranged between the farmer and the buyer.

9. Verification, ratings and reviews

  • The “Verified” badge means FarmX checked the documents the user submitted. It is not a guarantee of the user’s behaviour or produce quality.
  • After a completed deal, farmers and buyers can rate each other. Ratings must be honest and based on the real deal. We may hide fake, abusive or unrelated reviews.

10. Things you must not do

  • List illegal, banned, stolen or unsafe items, or anything that is not farm produce.
  • Post fake listings, fake offers, fake documents or misleading photos.
  • Cheat, threaten, abuse or harass other users or FarmX staff.
  • Use another user’s phone number or details for anything other than completing your FarmX deal.
  • Use contacts found through FarmX to complete deals outside FarmX to avoid the FarmX fee.
  • Spam, misuse the OTP system, copy the app or try to break its security.

11. Blocking and account closure

We may warn, limit or block an account, or remove listings, offers or reviews, if these Terms are broken, if there are repeated complaints, or to protect users. You can delete your account any time (how to delete). Unpaid FarmX dues must be paid before deletion.

12. Complaints and disputes

Problems with a deal (no-show, quantity, quality, price, behaviour) can be reported in the app from the deal screen, or in Profile → Complaints & help. We will review and try to help, but the deal itself is between the farmer and the buyer, and they are responsible for settling it.

13. Limitation of liability

FarmX is provided “as is”. To the extent allowed by law, FarmX is not responsible for losses arising from deals between users, produce quality or quantity, payments between users, price changes, or app interruptions. If FarmX is found liable, our total liability is limited to the FarmX fees you paid in the 3 months before the claim.

14. Changes, governing law and contact

  • We may update these Terms. The date at the top will change, and important changes will be shown in the app. Using FarmX after a change means you accept it.
  • These Terms are governed by the laws of India. Courts at Nellore, Andhra Pradesh will have jurisdiction.
  • Contact: MAK Services (Owner: Ashok Kumar), Lecturers Colony, Magunta Layout, Nellore, Andhra Pradesh, India • Phone: +91 97055 54155 • Email: makservices26@gmail.com